RETURNS & REFUND POLICY

WHAT can be returned?

Cheap Paper Envelopes will accept returns of any items sold that are faulty, damaged or not as described. Returns for any other reason will be at Cheap Paper Envelopes’ discretion.

WHEN do items need to be returned by?

All return requests must be submitted in writing within 10 days of receiving your goods. Once approved for return all items need to be received to Cheap Paper Envelopes within 14 working days of delivery of the initial order to be eligible for a credit, replacement or exchange based on previous email correspondence.

How do customers return items?

Please contact Cheap Paper Envelopes via email at angie@cheappaperenvelopes.com.au to discuss your reason for returning products. Items must be returned in “as new” condition and available to be re-sold in order to receive a credit, replacement or exchange.

SHIPPING of returns?

Where the returned product(s) is not due to an error by Cheap Paper Envelopes, the cost of returning the product is at the customer’s expense. If the item(s) being returned is due to a mistake by Cheap Paper Envelopes, we will advise the customer as to what is required, if anything, in order to return the product(s) to us at our expense.

CREDIT for returns?

Once Cheap Paper Envelopes receives the returned item(s) in “as new” condition, we will then issue a credit, replacement or exchange, as per previously agreed to with the customer for the goods only. Shipping costs cannot be credited.

WHAT do I do if there is an issue with my order?

Please contact Cheap Paper Envelopes within 10 days of receiving your goods to advise if any issues such as being short delivered or incorrect paperstock or size. Whilst every effort is taken to pack and send the right items we encourage you to advise us of any errors so that we can correct the issue.